AXA CUSTOMER DAY GOES NATIONWIDE TO SHOW APPRECIATION TO CUSTOMERS

KUALA LUMPUR, April 18 (Bernama) -- Great customer service means closer interaction with customers, to listen to what they have to say, and be there to assist them. As part of its continuous efforts to enhance customer experience, AXA Affin General Insurance Berhad (AAGI) recently celebrated AXA Customer Day 2017 at its Customer Service Centre at Wisma Boustead, Kuala Lumpur on 13 April 2017. This event was created by AAGI as a platform to show appreciation, interact and gather feedback from customers, in a casual and fun environment. AAGI is hosting AXA Customer Day for the second consecutive year.

Emmanuel Nivet, CEO of AAGI (right), presenting a caricature drawing to a happy customer at AXA Customer Service Centre, Wisma Boustead KL

“We had a great time interacting with our customers in last year’s event, where all our executive members personally served customers at our Customer Service Centre. This year we are back with our Head of Departments as a show of commitment to putting customers first at all levels of the organization. As part of our vision to transform from being a Payer to a Partner, this is a great avenue for us to have more frequent and meaningful interactions with customers,” said Emmanuel Nivet, Chief Executive Officer (CEO) of AAGI.

It was a fun-filled day of food, activities and casual chatter between AAGI staff, customers, agents, their families and children, with the AAGI management team and employees.  The AAGI executive committee team, including CEO Emmanuel Nivet, together with various Heads of Departments, were at hand to serve customers including handling walk-in enquiries, customer calls, purchase and renewal of policies. Customers were also engaged in open conversations with the AAGI management and staff, a welcoming occasion to provide feedback on their lifestyle and insurance needs.

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