KUALA LUMPUR, Dec 21 (Bernama) -- Vietnam’s leading information and communications technology service provider, FPT Software, has garnered positive reviews from its customers based on its participation in the Gartner Peer Insights Customer First Programme.
The company received 100 per cent of “willingness to recommend” from existing customers of its end-to-end automation solution for businesses, akaBot, according to Gartner Peer Insights.
“FPT Software received positive feedback from clients in several industries, including banking, financial service and insurance, retail and manufacturing in Asia Pacific, the Middle East and North America.
“Its product received an overall rating of 4.5 out of five based on existing customers’ reviews as of Dec 13, which shows high customer satisfaction,” it said in a statement.
The company said the customer first badge represented a technology provider’s commitment to putting customers first by inviting all customers to share honest feedback, valuing all opinions and presenting a holistic view as well as adhering to principles of transparency.
“We are excited to join the programme (to showcase) our strong capabilities among robotic process automation vendors, our customer-centric mindset and our continuous effort to assist our clients in their automation journey.
“With a client-oriented approach, our firm has constantly acknowledged all individuals’ reviews, and improved our products with innovative technologies such as artificial intelligence, machine learning and more, to accelerate customer experience towards full hyper-automation,” said akaBot chief executive officer Bui Dinh Giap.
A provider of comprehensive robotic process automation and hyper-automation services, akaBot has helped 3000 customers from 20 countries achieve operational excellence with minimum effort and low licensing costs as well as automate over 5000 processes.
-- BERNAMA
No comments:
Post a Comment