KUALA LUMPUR, Aug 14 (Bernama) -- One hundred fifty million users on Discord -- a fast-growing free voice, video and text chat application – can now access fast support without disrupting in-game experience.
Zendesk Inc has announced an integration with Discord to make easier for game developers and publishers to solve customer service issues directly in Discord without interrupting game time.
According to Zendesk’s own Benchmark data, customers across the board supported via an integrated omnichannel offering experience 31 per cent faster first resolution times. For gamers, this means they can get back to playing the game faster; and for agents, it means they can handle a larger volume of support tickets.
Historically, gamers have to email, call or reach out on social media for issues like reporting a bug. This would take them away from their game, resulting in poorly executed and fragmented customer experiences, a statement said.
With the Zendesk Discord integration, gamers can now reach customer service from within the Discord app -- creating more efficiency and allowing agents to track, solve and report customer service issues without interrupting the gaming experience.
"The Discord integration is one of the first-of-its kind in the gaming industry, and another example of how Zendesk enables companies to engage with customers where they are,” said founder and chief executive officer of Zendesk, Mikkel Svane.
"The Discord integration is one of the first-of-its kind in the gaming industry, and another example of how Zendesk enables companies to engage with customers where they are,” said founder and chief executive officer of Zendesk, Mikkel Svane.
He added gaming companies are now able to engage with their customers on the most popular gaming communications channel without interrupting their experience.
The integration also opens up opportunities for gaming company customer service and experience teams to focus on expedited service, allowing game developers to create new and more engaging ways to connect with players.
Headquartered in San Francisco, Zendesk’s powerful and flexible customer service and engagement platform scales meet the needs of any business, from startups and small businesses to growth companies and enterprises. More details on www.zendesk.com
--BERNAMA
No comments:
Post a Comment