KUALA LUMPUR, April 21 (Bernama) -- TDCX Inc (TDCX or the Company), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, has announced the launch of its operations in India.
According to a statement, the move is part of TDCX’s strategy to expand its geographic coverage, thereby enabling it to better serve client needs through a mix of different locations.
Group Chief Information Officer and Executive Vice President, Malaysia and India, Byron Fernandez said: “India has long been known for its advantages as an outsourced market, both from a talent and cost perspective.
“Our latest location in India adds to our existing capabilities and enables us to help clients optimise their CX strategy and achieve their goals more quickly and efficiently.”
TDCX has set up a 45,000 square foot office at Sky View 20, located within the heart of the Hyderabad Information Technology and Engineering Consultancy City (HITEC City), a technology hub that is home to leading multinational and innovative companies.
TDCX’s Indian site complements its wide footprint of delivery centres across Asia, parts of Europe and a Latin America site to serve domestic, regional and global markets.
In addition to serving India’s fast-growing domestic market, the site reinforces TDCX’s ability to serve the global English market through a mix of offshore and nearshore locations.
As an enabler of the digital economy, technology forms a key pillar in the way TDCX delivers high-value services to its clients. Through its office in Hyderabad, it aims to attract more technologists to develop innovative solutions that enhance the end user experience and drive better business outcomes.
In determining the location of its Hyderabad office, TDCX also ensured that it was in a space that promoted employee health and wellbeing.
The building where TDCX’s office is located incorporates abundant greenery, natural light, and optimised air circulation and is LEED Gold and International WELL Building Institute certified, making for a welcoming, productive and inspiring work environment.
More details at www.tdcx.com.
-- BERNAMA
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