KUALA LUMPUR, April 25 (Bernama) -- Uniphore, the conversational artificial intelligence (AI) and automation platform, has announced its availability in Amazon Web Services (AWS) Marketplace, a digital catalogue that customers can use to find, buy, deploy and manage third-party software, data, and services to build solutions and run their businesses.
According to a statement, Uniphore is an AWS Independent Software Vendor (ISV) Accelerate Partner, and participates in a co-sell programme for AWS Partners that provide software solutions that run on or with AWS.
Uniphore’s comprehensive AI and automation platform helps businesses efficiently resolve customer queries using a combination of self-serve and agent-assist solutions that are fully customisable to the needs of businesses.
“Today, we are delighted to expand and extend our collaboration with AWS. We look forward to making it easy for global AWS customers and partners to access our leading conversational AI and automation platform to improve the way they engage with their customers,” said Uniphore Vice President, Partnerships, Alliances and Ecosystem, Kennedy Pereira.
Meanwhile, AWS Head of Automations Business, Madhu Raman said: “Uniphore’s solutions on AWS Marketplace are now a key part of our Automations on AWS business portfolio and makes it easy for customers to buy and deploy conversational agents which drive reduction in manual hours of effort.
“Cross-industry customers on AWS benefit from this combination of our broad and deep services including a joint pathway to support conversations with rapidly advancing Natural Language Understanding (NLU) and generative AI capabilities.”
Uniphore believes that conversations are an organisation’s most important asset. With X platform as its foundation of AI, Robotic Process Automation (RPA), natural language processing (NLP), knowledge management (KM), and automation, Uniphore offers comprehensive portfolios to address various enterprise needs.
Its U portfolio helps companies in industries like financial services, healthcare, travel & tourism, and telecom to analyse every customer interaction across all channels to reduce friction and improve customer experience (CX) and employee experience (EX) while saving costs.
Listing in AWS Marketplace allows AWS & Uniphore customers and prospects to easily purchase and manage the right product within the U portfolio from the AWS Marketplace that fits their needs right.
-- BERNAMA
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