KUALA LUMPUR, June 30 (Bernama) -- Vonage, a global leader in cloud communications, has added new features and capabilities to its Vonage Conversational Commerce, powered by Jumper.ai solution.
According to Vonage in a statement, with these updates, businesses are empowered to elevate engagement with customers across all channels, with features to enhance mobility via live chat and messaging from any device or platform.
The new Vonage Conversational Commerce mobile app for iOS and Android enables conversational commerce agents to access and leverage live chat features on the go, helping businesses to create meaningful connections with their customers from anywhere.
With the mobile app, these agents can offer immediate support to customers with queries via real-time messaging with the same access to functionality, resources, customer relationship management (CRM) and customer information available on the Jumper.ai unified dashboard.
Meanwhile, with the Vonage Conversational Commerce Attentive Widget, businesses can embed instant messaging widgets anywhere on their website, never missing an opportunity to engage with customers at their moment of interest.
The interactive Attentive Widget helps businesses to start conversations early in the customer journey, facilitating every step of the buying process; add conversational commerce for product placements on third party sites; and improve visibility of new launches and offers.
Vonage Conversational Commerce now also features more messaging capabilities with the addition of short messaging service (SMS) and Google Business Messenger (GBM). Businesses can send messages directly with customers via these channels through a single customer experience management dashboard, as well as create bots for all of these channels with the AI-enabled Chatbot Builder.
Also new to the Vonage Conversational Commerce offering are three modular packages to meet the different needs of businesses today namely Notify; Engage; and Convert.
-- BERNAMA
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