KUALA LUMPUR, July 20 (Bernama) -- Uniphore, an artificial intelligence (AI)-native conversational AI provider for the enterprise, announced it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards programme.
“We are proud to have won AI Breakthrough’s ‘Best Conversational AI Platform’ award. From the beginning we have set our purpose to transform every aspect that impacts the customer within an enterprise.
“With our AI-native platform that combines Knowledge AI, Generative AI and Emotion AI, we have achieved enterprise-scale with over 725,000 users across 1,500 enterprises globally benefitting from it,” said Uniphore Co-Founder and Chief Executive Officer, Umesh Sachdev.
With both in-house and acquired technologies, Uniphore’s X platform is the only one that supports conversation capture/recording, comprehensive analytics, AI and automated workflows across multiple languages in real-time.
According to a statement, the X platform is the foundation to both the company’s contact-centre-focused U applications, and the most recent Q for Sales.
Complete with emotion AI, knowledge AI, low code/no code technology, computer vision and robotic process automation (RPA), the X platform boasts a robust architecture.
From designing frictionless customer journeys to enabling virtual sales scenarios, the X platform helps improve the customer experiences, while allowing sales teams to better engage with existing customers and new prospects.
The mission of the AI Breakthrough Awards is to honour excellence and recognise the innovation, hard work and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, Artificial Intelligence for IT Operations (AIOps), Deep Learning, Robotics, Natural Language Processing and industry specific AI applications.
This year’s programme attracted more than 3,200 nominations from over 20 different countries worldwide.
-- BERNAMA
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