WINTER PARK, Fla., June 4 (Bernama) -- COPC
Inc., a global consulting firm that helps organizations improve the
customer experience, announces its training schedule for the second half
of 2015. COPC Inc. offers in-person classes covering key operational
areas within any customer contact operation. Starting in June, COPC Inc.
will offer 66 classes in 25 cities worldwide, taught in English,
Spanish, Portuguese, Chinese and Japanese. Class listings by geographic
region or class type are available here.
“Customers
interact with companies through many touch points such as phone, email,
social media, mobile and the web. We take our call center expertise and
apply our proven best practices to manage these newer channels to
deliver a unified experience,” said Kathleen Jezierski, chief operating
officer, COPC Inc.
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