SAN DIEGO, April 21 (Bernama-GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader
in real-time business, cloud and mobile communications, today announced its
next series of innovations for businesses and services providers as the company
continues to deliver the technology and capabilities for mobile-first,
cloud-enabled and millennial-focused communications and collaboration.
Delivering a Millennial-Ready Contact Center Experience: The advent of 4G and 5G networks is driving a consumer’s natural point of entry into businesses through mobile applications. With the corresponding emergence of Internet of Things and machine-to-machine services, businesses need added agility to adapt and prosper. The newest generation of Mitel’s MiContact Center, a mobile-first, millennial-ready customer engagement platform delivers that agility, transforming every interaction into an opportunity to build customer loyalty. By enabling an advanced digital customer experience across real-time communications social media and CRM integration, MiContact Center offers a cohesive view into a customer’s profile, which can intertwine with advanced skills-based routing capabilities to find an expert and deliver an immediate and satisfying customer experience.
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