SINGAPORE, Feb 23 (Bernama-BUSINESS WIRE) -- Everise Holdings (Everise) announced today that it will partner with Microsoft to develop and roll out an Artificial Intelligence (AI) platform to disrupt the Contact Center and Business Process Outsourcing (BPO) industry, leveraging Microsoft’s AI capabilities.
The omni-channel customer service solutions will target voice, video and text interactions, and deliver an unprecedented intelligent, customer-centric experience by leveraging the power of AI. By adding advanced AI tools and chatbots to existing capabilities such as speech recognition, sentiment analysis, and image recognition, Everise seeks to set a higher standard for a more personalized customer experience.
The omni-channel customer service solutions will target voice, video and text interactions, and deliver an unprecedented intelligent, customer-centric experience by leveraging the power of AI. By adding advanced AI tools and chatbots to existing capabilities such as speech recognition, sentiment analysis, and image recognition, Everise seeks to set a higher standard for a more personalized customer experience.
Everise operates a C3 Lab in Las Vegas within its operating unit, C3/CustomerContactChannels, with locations opening in Manila and Malaysia. C3 Labs has currently been incubating a variety of tools focused on the same mission of transforming the customer experience. Each of the C3 Labs will also marry Microsoft technologies with domain knowledge from C3’s customer innovations teams.
http://mrem.bernama.com/viewsm.php?idm=31262
http://mrem.bernama.com/viewsm.php?idm=31262
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