New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding
LONDON, Aug 3 (Bernama-BUSINESS WIRE) -- Sabio Group today unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement.
CUSTOMER EXPERIENCE RESEARCH FROM SABIO GROUP SHOWS SIGNIFICANT SHIFT TO DIGITAL CHANNELS AND AI
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