KUALA LUMPUR, April 16 -- Kyriba, a global leader of cloud finance and IT solutions, has been placed in the highest scoring group of vendors serving the SaaS Treasury Management (TM) application market and awarded IDC’s 2020 SaaS TM Customer Satisfaction Award.
IDC’s customer satisfaction award programme, the CSAT Awards, recognises the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath survey.
“Kyriba is honoured to be recognised by its clients and IDC for delivering customer satisfaction ratings that are well above the industry average in nearly every metric,” said Kyriba Chairman and Chief Executive Officer, Jean-Luc Robert.
“This survey validates our investment in product innovation, customer service and geographic reach among many other satisfaction metrics.”
According to a statement, SaaSPath is a global survey of approximately 2,000 organisations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.
All respondents go through an extensive screening process to ensure they are familiar with the technologies they are being asked about, are current users, and have influence in their company’s technology buying decisions.
Further, all customer satisfaction metrics and ratings are collected solely from current customers of the vendors being rated, to ensure scoring reflects up-to-date customer sentiment based on proper vendor familiarity and knowledge.
More details at www.kyriba.com.
-- BERNAMA
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