TDCX Q2 Profit Up 9.4 Pct To US$21.6 Mln

KUALA LUMPUR, Aug 24 (Bernama) -- TDCX Inc (TDCX), an award-winning digital customer experience (CX) solutions provider, posted a profit of US$21.6 million for the second quarter ended June 30, an increase of 9.4 per cent from US$19.8 million in the same quarter last year. (US$1=RM4.64)

Revenue for the quarter grew 5.5 per cent year-on-year (y-o-y) to US$126.2 million from US$119.7 million, including a 5.8 per cent point negative impact of foreign exchange rates compared with the prior year period, and up 11.3 per cent in constant currency terms.

TDCX Chief Executive Officer and Founder, Laurent Junique said this quarter, the company continued to demonstrate resilience amid an uncertain macroeconomic environment.

“In this challenging landscape, our focus remains on having a steadfast approach to operational excellence, value-adding to our clients through our consulting services, and exercising discipline in managing our business. This focus has also enabled us to increase our revenue from clients outside the top five by 67 per cent y-o-y.

“I am confident that our ability to help clients design and implement solutions for increasingly complex customer needs and our investments into capabilities including artificial intelligence (AI) put us in an advantageous position for growth in the long term,” he said in a statement.

Meanwhile, client count jumped 52 per cent y-o-y, bringing the total to 91 as of June 30, compared to 60, in the same period, last year.

New launched clients include an established global e-commerce platform, a rapidly growing fast-fashion e-commerce platform, and a leading global travel platform based out of Asia.

TDCX has also improved client diversification with revenue from clients outside the top five rose 67 per cent y-o-y; however revenue mix from top five clients lowered to 73 per cent in the second quarter this year, from 83 per cent in the same period last year.

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

-- BERNAMA