8x8 Connect Automation Builder solution to easily build engaging customer experiences

8x8 Connect Automation Builder solution to easily build engaging customer experiences

 
KUALA LUMPUR, July 15 (Bernama) -- Integrated cloud communications platform provider 8x8 Inc has announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel communications management solution.

The solution allows a wide array of user roles in organisations, from marketing operations to customer support, to easily build engaging customer experiences.

The new 8x8 Communications Platform as a Service (CPaaS) solution offers a visual, effortless way to build communication workflows that enhance productivity, flexibility, and efficiency, regardless of coding expertise.

“The point of automated functionality is to eliminate manual work and repetition while enabling processes to scale, and that’s exactly what we’ve done with 8x8 Connect Automation Builder,” said 8x8 Inc head of product, CPaaS, Marc Magnin in a statement.

“Automation Builder allows users to leverage a convenient no-code, visual interface to design communication workflows and deploy them on 8x8 Connect. Further, it allows companies to automate their customer engagement at scale without putting strain on development teams or running developer infrastructure.”

The Automation Builder is delivered via the 8x8 Connect multi-channel communications management platform that allows organisations to manage text and voice messaging campaigns across multiple channels with access to real-time analytics and reporting.

The introduction of 8x8 Connect Automation Builder provides cross-channel orchestration within a consolidated interface, giving users full context of every communication channel and creating referenceable data streams across various sales and marketing tools.

More details at www.8x8.com.

-- BERNAMA