Tuesday 10 December 2019

TELUS Corporation to acquire Competence Call Center via TELUS International

KUALA LUMPUR, Dec 5 -- TELUS Corporation via TELUS International has agreed to acquire privately-owned Competence Call Center (CCC) for approximately €915 million (approximately C$1.3 billion), consisting of debt and equity, subject to customary closing adjustments. (C$1 = RM3.16)
CCC is a leading provider of higher-value-added business services, focused on customer relationship management and content moderation.
According to TELUS president and chief executive officer Darren Entwistle, the expanded capabilities of the combined companies will further elevate the globally admired customer experience and innovative digital solutions.
“The merger will positively impact the financial and operational strength of TELUS, supporting the advancement of our world-leading broadband networks in Canada, as well as our global leadership in customer service excellence.”
CCC’s capabilities will enhance TELUS International’s ability to deliver its signature customer service excellence to customers, which includes TELUS and its leading wireless and wireline broadband network in Canada.
In fiscal 2019, CCC is expected to report revenue of approximately C$450 million. On a pro-forma basis, TELUS International’s 2019 combined annualised revenue will surpass C$1.75 billion and EBITDA will increase to approximately C$400 million.
The acquisition will be immediate revenue and EBITDA accretive to TELUS and TELUS International, as well as EBITDA margin accretive to TELUS International.
Additionally, given the low capital intensity of the combined business, the transaction is also expected to support immediate free cash flow expansion.
Following the close of the acquisition, TELUS Corporation will retain an approximate 62 per cent interest in TELUS International. The acquisition is subject to customary closing conditions and regulatory approvals.
Closing is expected to occur in the early part of the first quarter of 2020.
-- BERNAMA

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